Privacy Policy

1. Information we collect

A. Personal information. When you place an order or create an account, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information
• IP address
• Order history

B. Payment information

• All online payments are securely processed through Razorpay.
• We do not store your full card details or CVV information.

C. Device & usage information

We may automatically collect:

• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the Website
• Cookies and analytics data

2. How we use your information

• Processing and fulfilling orders
• Customer support and grievance resolution
• Sending order updates
• Improving our Website and services
• Marketing and promotional communication (only if you opt in)
• Fraud detection and security monitoring
• Compliance with legal obligations

3. Cookies & tracking technologies

We use cookies and similar tracking technologies to:

• Enhance user experience
• Analyse website traffic
• Remember preferences
• Improve marketing performance

You may disable cookies in your browser settings. However, some features may not function properly.

4. Sharing of information

We do not sell your personal data. We may share your information with:

• Payment gateway providers (e.g., Razorpay)
• Courier and logistics partners
• Technology and analytics providers
• Review platform (Wiser Review) for customer feedback
• Government authorities when required by law

All third-party partners are obligated to maintain confidentiality.

5. Data retention & legal compliance

We retain personal data only for as long as necessary to:

• Fulfil orders
• Comply with legal and tax requirements
• Resolve disputes
• Enforce agreements

Separation of marketing and transactional data: when a user exercises their right to request data deletion, we will promptly remove them from all marketing, promotional, and analytics databases. However, transaction records, IP addresses at the time of purchase, and shipping details will be securely retained as legally required under Indian tax laws and for fraud prevention purposes, overriding standard deletion requests. After this required period, data may be securely deleted or anonymised.

6. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your data from:

• Unauthorised access
• Misuse
• Alteration
• Disclosure

However, no online system is completely secure. Use of the Website is at your own risk.

7. Your rights (under Indian law)

Subject to applicable laws, including the Digital Personal Data Protection (DPDP) Act, 2023, you may:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data (subject to legal and tax retention obligations)
• Withdraw consent for marketing communications

To exercise these rights, contact us at support@elanmist.com. To request data deletion, please use the subject line "Data Deletion Request" in your email.

8. Marketing communications

You may receive promotional emails, SMS, or WhatsApp messages only if you opt in. You can unsubscribe anytime via:

• The unsubscribe link in our emails
• Contacting customer support

9. Children's privacy

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Third-party links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review third-party privacy policies separately.

11. Data transfer

Your information may be processed and stored within India. By using our Website, you consent to such processing.

12. Grievance officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, and applicable rules:

• Arunaraaga Impex
• Email: support@elanmist.com
• Phone: 9353276878
• Address: #4937/121, Dr. B. R. Ambedkar Road, Venkateshwara Nagar, Hubballi – 580024, Karnataka, India

Complaints will be acknowledged within 48 hours and resolved within 15 working days.

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of the Website constitutes acceptance of the revised policy.